ORDER CANCELLATION POLICY:

You (“the Purchaser”) may cancel your order, for any reason, and receive a full refund provided your order has not yet been shipped. All cancellations must be made by the Purchaser through the online cancellation process. Rhino USA does not accept order cancellations via email. Once a product has shipped, the Purchaser is responsible for all shipping charges incurred, including return shipping costs in accordance with the Standard Return Policy set forth below.

STANDARD RETURN POLICY:

Standard Returns involve the return of Rhino USA products purchased directly from Rhino USA that were delivered to the Purchaser free of any damage or defects. Unless otherwise stated, Rhino USA accepts Standard Returns on any of its products subject to the following conditions:

• NEW Condition: Any returned products must be in NEW condition. NEW condition means the product is free from any use, wear, damage, or alterations at the time the returned product is delivered to Rhino USA. Products that are not in NEW condition are ineligible for return and NO refund will be issued.

• Return Shipping: The Purchaser is responsible for all return shipping costs. Rhino USA is not liable for products that are lost or damaged during return shipping. All risk of loss lies with the Purchaser prior to the returned product being delivered to Rhino USA.

• Refund Process: Refunds will be issued only after a returned product arrives to a designated Rhino USA facility, and Rhino USA verifies that the product has been returned in NEW condition. Purchaser should allow reasonable time for Rhino USA to process and inspect the return prior to receiving a refund. Rhino USA will provide a full refund for the product only. No refunds will be issued for return shipping costs.

DEFECT RETURN POLICY:

Defect Returns involve the return of Rhino USA products purchased directly from Rhino USA that were delivered to the Purchaser in defective condition. Unless otherwise stated, Rhino USA accepts Defect Returns on any of its products subject to the following conditions:

• Warranty Claim: The Purchaser must first file a warranty claim to set forth the defect in the product. Don’t worry—filing a claim is easily done at rhino123.com.

• Return Shipping: The Purchaser is responsible for all upfront return shipping costs. Rhino USA is not liable for products that are lost during return shipping. All risk of loss lies with the Purchaser prior to the returned product being delivered to Rhino USA.

• Refund Process: Refunds will be issued only after a returned product arrives to a designated Rhino USA facility, and Rhino USA verifies that the product was delivered to the Purchaser in defective condition. Purchaser should allow reasonable time for Rhino USA to process and inspect the return prior to receiving a refund. Rhino USA will provide a full refund for the product, and reimburse the Purchaser for all reasonable return shipping costs to return the product to the nearest Rhino USA facility.

LIFETIME WARRANTY:

As a reminder, ALL Rhino products come with a lifetime warranty, if you ever have any issue let us know and we’ll take care of you. If you have any questions or concerns please give us a call at (800) 575-7310. Thank you.