100% Customer Satisfaction and Lifetime Warranty
We stand behind our products 100% and guarantee them against any manufacturing defects under the terms of the lifetime warranty set out below. Rhino USA’s goal is 100% customer satisfaction. In addition to the lifetime warranty below, we will accept any product return for a full refund, including shipping costs, within 30 days from the date of initial purchase. The product being returned must be in their original condition and in their original box. Please ship the returning product to:
Rhino USA
30746 Wealth St.
Murrieta, CA 92563
*Please include a note on why you are returning the product.
Shipping Information
All orders are processed within 24 hours. For orders shipped within the USA please allow 3-5 business days for delivery. For overnight orders please call for information.
Please note: other fees may apply if shipping outside of the United States.
LIMITED WARRANTY AND TERMS AND CONDITIONS OF PURCHASE
By placing your order for Rhino USA products you (also referred to as “Customer”) agree to the following terms and conditions: You understand that the use of a Rhino USA product requires care, particularly when the product is used for vehicle recovery. You understand that the Rhino USA product should only be used in accordance with the instructions and care requirements of the product. The customer should regularly check the product for wear and tear and no Rhino USA product with signs of wear should be used for any purpose. By placing your order you agree to the terms of sale outlined in this agreement between you Rhino USA, INC (“Rhino USA”), including the disclaimer of warranties and limitation of remedies that are part of this agreement and agree to be bound by all of its terms and conditions.
LIFETIME WARRANTY: Rhino USA warrants that the product you purchase will be free from manufacturing defects under normal use for a lifetime from the date of purchase. In the event the Rhino USA product that you purchase fails under normal use at any time from the date of original purchase, Rhino USA will replace it one time without charge. As a condition of replacement, you must file a claim on product that you claim is defective to us for inspection within thirty (30) days of the failure of the product. All returns must be delivered to: Rhino USA, 30746 Wealth St. Murrieta, CA 92563. No claims for replacement involving damage to the Rhino USA product as a result of improper use or abuse of the product will be honored. This Lifetime Warranty is given to you in lieu of all other warranties express or implied. This Lifetime Warranty gives Customer specific legal rights and you may also have other rights which vary from state to state in the United States and from country to country elsewhere in the world.
ASSUMPTION OF RISK: YOU FULLY UNDERSTAND that: (a) VEHICLE RECOVERY USING RHINO USA PRODUCTS IS AN ACTIVITY THAT INVOLVES RISK AND DANGER of serious bodily injury, including permanent disability, paralysis and death (“Risks”); (b) these Risks and dangers may be caused by your own actions, or inactions, the actions or inactions of others participating in the vehicle recovery activities or the condition in which the recovery takes place; (c) there may be other risks and social and economic losses either not known to Customer or not readily foreseeable at this time; and (d) YOU FULLY ACCEPT AND ASSUME ALL SUCH RISKS AND ALL RESPONSIBILITY FOR LOSSES, INJURIES, COSTS, AND DAMAGES YOU incur, or may incur, as a result of the use of Rhino USA products.
DISCLAIMER OF WARRANTIES AND LIMITATION OF REMEDY: EXCEPT FOR THE Lifetime WARRANTY SET FORTH ABOVE, AND TO THE EXTENT ALLOWED BY LOCAL LAW, Rhino USA, INC (“Rhino USA”) PROVIDES NO WARRANTY WITH REGARD TO THE Rhino USA PRODUCT YOU ARE PURCHASING AND HEREBY EXPRESSLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, AND ANY OTHER WARRANTY, WHATSOEVER, EXPRESS OR IMPLIED. CUSTOMER’S EXCLUSIVE REMEDY FOR LOSS OR DAMAGE RESULTING FROM THE Rhino USA PRODUCT YOU ARE PURCHASING, AND ANY OTHER SERVICES OR PRODUCTS PROVIDED BY Rhino USA, SHALL BE LIMITED TO THE ONE TIME REPLACEMENT OF THE PRODUCT(S) PURCHASED AS SET FORTH IN THE LIFETIME WARRANTY ABOVE. IN NO EVENT SHALL Rhino USA BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER OR NOT FORESEEABLE, WHETHER BASED ON TORT (INCLUDING NEGLIGENCE), CONTRACT, OR OTHERWISE. FURTHER, IN ADDITION TO ANY OTHER LIMITATIONS CONTAINED HEREIN, CUSTOMER SHALL NOT BE ENTITLED TO RECOVER DAMAGES OR LOSSES OF ANY KIND, WHETHER DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL WHETHER BASED IN CONTRACT OR IN TORT BASED OR ON ANY OTHER BASIS INCLUDING NEGLIGENCE.
RELEASE AND INDEMNITY: With the exception of the rights arising from the Lifetime Warranty set forth above, Customer hereby agrees to indemnify and hold Rhino USA (all references to “Rhino USA” in this paragraph shall include RHINO USA, INC, its employees, agents, servants, insurers and representatives) harmless of and from any claims related to any personal injury or property damage, which indemnity shall include any attorneys’ fees or costs incurred in connection with defense of claims for personal injury or property damage, in any way arising from or related to this purchase by Customer. Customer hereby releases and discharges Rhino USA of and from all liability, claims, personal injuries, demands, losses or damages to Customer or to third parties account caused or alleged to be caused, in whole or in part, by the use of the Rhino USA products purchased by Customer (“Damages”), including any Damages based upon the negligence of Rhino USA products. Customer covenants and agrees not to sue Rhino USA for any Damages. Customer further agrees that if, despite the promises contained in this Agreement, Customer, or anyone on Customer’s behalf, makes a claim of any kind against Rhino USA, Customer shall indemnify, defend and hold harmless Rhino USA of any from any Damages claimed against Rhino USA and any litigation expenses, attorneys’ fees, loss, liability, or cost which Rhino USA may incur as a result of such claim, to the fullest extent permitted by law
The invalidity in whole or in part of any of these terms and conditions shall not affect the validity or enforceability of any other term or condition.
These terms and conditions of purchase shall be governed and interpreted according to laws of the United States of America and California law. Any action to enforce this Agreement shall have as its venue solely and exclusively in, Riverside County, California. By placing this order, Customer expressly consents to personal jurisdiction over Customer in the California courts. IN THE EVENT OF ANY LITIGATION ARISING OUT OF, OR TO ENFORCE THIS AGREEMENT, EACH PARTY EXPRESSLY WAIVES ALL RIGHTS TO TRIAL BY JURY OF ANY SUCH ACTION.
This document contains the entire agreement between the parties with respect to the purchase by Customer of Rhino USA products.
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