FAQ

COMPANY FAQ

 

Q – What makes you guys different from your competitors?

A – We actually CARE about you, our valued customer!  We are a small family operation, founded (and ran) by a Father and 2 sons, selling SUPERIOR products with LIFETIME warranty’s.  Our toll free office phone is answered by an American in California who will answer your questions and make sure you are 100% satisfied before, during and after your purchase!

 

Q – How long have you been in business?

A – We’ve been in business since 2015

 

Q – Where are you guys located?

A – Our headquarters is located at 30746 Wealth Street, Murrieta, CA 92563.  If you’re ever in the area, please stop by and say HI!

 

Q – What type of warranty do you offer on your products?

A – We offer an unlimited LIFETIME Warranty on ALL of our products!  If you EVER have a problem, simply call our 800# and we will replace it for you, FOREVER!

 

Q – How do I contact you if I have a question?

A – You can call us toll-free at (800) 575-7310, Mon-Fri 9am to 5pm pst or you can shoot us an email to support@rhinousainc.com

 

Q – Where are your products manufactured?

A – All of our products are designed, engineered and lab tested here in the USA, however, due to the extremely high cost of manufacturing locally, we source raw materials and manufacture overseas in order to keep the cost of our products competitive in our global marketplace.

 

Q – What is your return/refund policy?

A – We offer a 100% satisfaction guarantee!  Our goal is for you to use our products and love them, if you do not, return the product and we will issue you a refund.

 

 

 

 

PRODUCT FAQ

 

Q – What are your shipping options and cost?

A – We offer FREE SHIPPING for all USA orders over $35.  For orders under $35 shipping cost varies based on size and weight of the product.  We do offer expedited service for an additional fee.

 

Q – Where else can I buy Rhino USA products?

A – Our products are for sale on Amazon.com, Ebay.com, Walmart.com and stocked at physical dealer locations all over the US, Canada and South America.  Check this link for dealer near you…

 

Q – What payment methods do you accept?

A – We accept Visa, Mastercard, AMEX, Discover, Paypal & Amazon Pay

 

Q – How do I contact your company if I have a question?

A – You can call us toll-free at (800) 575-7310, Mon-Fri 9am to 5pm pst or you can shoot us an email to support@rhinousainc.com

 

Q – What do I do if I receive a damaged order?

A – Simply call us @ (800) 575-7310 and talk to one of our friendly staff and we will get you a replacement or fix your issue GUARANTEED!

 

Q – Do you offer a military, LEO or other discounts?

A – Absolutely!  Call our office @ (800) 575-7310 and talk to one of our friendly staff members and they can take your order over the phone or give you a discount coupon code to be used on our website.